GGevitys
Sign in
Legal

Refund & Cancellation Policy

Different categories, different rules. We keep the terms transparent so you always know what to expect.

Last updated: August 30, 2026

This policy covers all bookings made through the Gevitys platform, operated by PT. LONGEVITY PARTNER GROUP. The specific rules that apply to your booking depend on the category of the listing.

Services & Wellness

  • 48+ hours before
    80% refund
  • 24–48 hours before
    40% refund
  • Under 24 hours / no-show
    No refund

Some premium practitioners may require longer notice — always shown on the listing before you book.

Villas & Rentals

  • 30+ days before check-in
    75% refund
  • 14–30 days before
    40% refund
  • Under 14 days
    No refund

Long-stay bookings (30+ nights) follow custom terms displayed on the villa page.

Events & Experiences

  • Sold-out events
    No refunds
  • Retreats
    No refunds
  • Other events
    Case-by-case review

Refunds for events are not automatic. Guests must submit a request, which is reviewed case-by-case. If the host cancels, you receive a full refund.

How refunds are processed

  • Refunds are issued by PT. LONGEVITY PARTNER GROUP to the original payment method within 5–10 business days.
  • Bank transfers may take up to 14 business days depending on the issuing bank.
  • Payment processing fees (typically 2–3%) charged by our payment partners are non-refundable when the cancellation is initiated by the guest.

Force majeure & emergencies

In case of natural disasters, government travel restrictions, or medical emergencies, guests may submit a request with supporting documentation. PT. LONGEVITY PARTNER GROUP will review each case individually and, where appropriate, coordinate with the host to offer a full refund or a free reschedule. If the host cancels the booking, guests receive a full refund automatically.

Disputes

If a service was materially not as described, contact us within 48 hours of the booking with photos or documentation. Our support team mediates directly with the host and aims to resolve within 5 business days.

Need help?

Email PT. LONGEVITY PARTNER GROUP at PTlongevitygroup@gmail.com or open a support ticket from the Contact page.